Terms & Conditions
How we handle your data and the rules that govern our relationship with you.
Privacy Policy
(Last updated: 28 October 2026)
This Privacy Policy describes how Generation Mulligan (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from generationmulligan.co.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
For the purposes of UK data protection law, Generation Mulligan Ltd is the data controller of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information you submit through our advertisements on Instagram or Facebook, such as your name and email address when you sign up through a lead form.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. You can unsubscribe from our mailing, text or e-mail list at any time via any email or by contacting us. We only send marketing emails where you have given your consent, for example by ticking the box on a sign-up form. You can withdraw consent at any time using the unsubscribe link in any email. We use Klaviyo to manage our mailing list and send emails.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. We use Shopify to support personalised advertising with third-party services Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Business and marketing partners |
| Commercial information such as records of products or services purchased and shopping information | Business and marketing partners |
| Internet or other similar network activity, such as Usage Data | Business and marketing partners |
With Meta Platforms (Facebook and Instagram), to show you relevant advertising and to avoid showing sign-up adverts to existing subscribers. Your email address is converted into a scrambled code (hashed) before it is shared. You can object to this at any time by contacting us.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Under UK GDPR, you have the following rights in relation to your personal information:
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will respond within the timeframes required by applicable law. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
We use Shopify's ad services such as Shopify Audiences to help personalise the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Generation Mulligan LTD, 89 Giles Street, Edinburgh, Scotland, EH6 6BZ in writing or by email us at generationmulligan@gmail.com.
Terms of Service
(Last updated: 28 October 2026)
Please read these Terms of Service carefully before using the Generation Mulligan Ltd website and services.
1. About Us and Acceptance of Terms
This website is operated by Generation Mulligan Ltd, a company incorporated in Scotland (Company Number: SC810472), with its registered office at 89 Giles St, Edinburgh, Scotland, EH6 6BZ. References to “we”, “us”, and “our” are to Generation Mulligan Ltd. Generation Mulligan offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
These Terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable legislation.
2. The Nature Of Our Products (Read Carefully)
All items sold through our website are pre-owned, vintage, and secondhand goods. This section is important and forms a material part of our agreement with you.
2.1 Condition and Age
Pre-owned, vintage, items may show signs of wear, including fading, pilling, shrinkage, minor marks, or other characteristics consistent with age and prior use. These features are inherent to second-hand goods and do not, in themselves, constitute defects. Condition details are provided in good faith based on reasonable visual inspection. We recommend reviewing all images carefully and contacting us with any questions prior to purchase.
2.2 Materials & Composition
We specialise in sourcing pre-owned and vintage garments. As such, we did not manufacture the items we sell and cannot verify or guarantee the exact materials, fibres, dyes, coatings, or treatments used in their production.
Some pieces may have been made using materials or processes that were standard at the time, but may not align with current UK or international regulations.
By purchasing from us, you acknowledge that:
(A) We are unable to independently verify the precise composition or manufacturing details of any item;
(B) We do not represent that items meet current product safety, textile labelling, or regulatory standards;
(C) Vintage garments may contain materials or treatments that are now restricted or no longer used, which we have no reasonable means of identifying;
(D) You are purchasing based on the item’s description and visible condition, and accept the inherent uncertainty that comes with vintage and pre-owned clothing.
2.3 Sizing & Fit
Vintage sizing rarely aligns with modern standards. Label sizes are provided as a reference only.
Where possible, we provide measurements to help guide fit, though slight variation may occur depending on how a garment sits or stretches.
We recommend comparing measurements carefully before purchasing, as we cannot guarantee fit based on label sizing alone.
2.4 Allergies & Sensitivities
If you have known allergies or sensitivities to certain materials, dyes, or treatments, we recommend taking this into consideration before purchasing.
As with all vintage clothing, we suggest laundering items before first wear.
We cannot accept responsibility for any allergic reactions or sensitivities resulting from items purchased.
3. Pricing Modifications and Availability
All prices are shown in pounds sterling (GBP). We are not currently VAT registered, so VAT is not charged at this time. Should this change, prices will be updated accordingly.
Prices may change without notice. In the event of a pricing error, we reserve the right to correct it prior to dispatch. If this occurs, we will contact you to confirm whether you wish to proceed at the revised price.
4. Orders and Payment
By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to cancel or refuse any order at our sole discretion. Payment is processed securely at checkout via our payment processor. A contract between you and us is formed only upon our confirmation of dispatch, not at the point of order placement.
5. Shipping
We aim to dispatch all orders within 1–2 business days of cleared payment. During busier periods or holidays, dispatch may take up to 5 business days.
All UK orders are shipped via Royal Mail. Delivery timeframes are estimates and are not guaranteed. Full details can be found in our Shipping Policy. Tracking numbers are provided for all orders and can be found in your order conformation email.
Risk in the goods passes to you upon delivery.
6. Returns and Refunds
Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2014 are not affected by these Terms. Full details on how to exercise these rights can be found in our Refund Policy.
As we specialise in vintage and pre-owned clothing, general signs of wear or condition characteristics that are clearly shown or described at the point of sale are not considered grounds for return under our policy. This does not affect your statutory rights.
7. Limitation Of Liability
7.1
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter which it would be unlawful to limit or exclude.
7.2
Subject to clause 7.1, and to the fullest extent permissible under applicable law:
(a) We shall not be liable for any loss or damage arising from characteristics inherent to the pre-owned and vintage nature of goods, including deterioration, wear, the presence of unknown materials, or non-compliance with current regulatory standards of which we had no knowledge and no reasonable means of discovering;
(b) We shall not be liable for any loss, injury, damage, or adverse consequence arising from materials, substances, dyes, treatments, or manufacturing processes used in any item, where such matters were not within our knowledge and could not reasonably have been ascertained by us through ordinary inspection;
(c) We shall not be liable for any indirect, consequential, or special loss, including loss of profit, loss of enjoyment, or loss of opportunity;
(d) Our total aggregate liability to you in connection with any order shall not exceed the price paid by you for the item(s) in question.
7.3
You acknowledge that in setting prices and selling pre-owned vintage goods, we have relied on the limitations set out in this clause. These limitations are reasonable given the nature of the goods, the impossibility of full verification of pre-owned items, and the commercial context of a vintage resale operation.
8. Intellectual Property
All content on this website - including text, imagery, branding, and design - is owned by or licensed to Generation Mulligan Ltd and is protected by applicable intellectual property laws.
You may not reproduce, distribute, or use any content from this site without our prior written consent.
9. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the law of Scotland.Any dispute arising in connection with these Terms will be subject to the jurisdiction of the Scottish courts, without affecting your rights as a consumer to bring proceedings in the courts of your place of residence.
10. Changes To Our Terms Of Service
We reserve the right to update our Terms Of Service at any time. Changes will be effective upon posting to the website. Your continued use of the website following any changes constitutes acceptance of the revised Terms.
11. Acceptable Use
You agree not to use this website:
- for any unlawful purpose;
- to interfere with or disrupt the operation, security, or integrity of the website;
- to introduce viruses, malware, or other harmful material;
- to attempt to gain unauthorised access to our systems or data;
- to collect or misuse personal data of other users;
- or in any way that could damage, disable, or impair our Services or reputation.
We reserve the right to restrict, suspend, or terminate access to the website where we reasonably believe this clause has been breached.
12. Third-Party Links and Services
This website may contain links to third-party websites, tools, or services that are not operated or controlled by us.
We are not responsible for the content, availability, or practices of any third-party sites. Your use of such services is at your own risk, and you should review their terms and policies before engaging with them.
13. User Content and Submissions
If you submit or send us any content, including reviews, feedback, messages, or other materials, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and publish that content for business and marketing purposes.
We are under no obligation to keep such content confidential, to respond to it, or to provide compensation.
You confirm that any content you submit does not infringe the rights of any third party.
14. Errors, Inaccuracies and Omissions
We aim to ensure that all information on our website is accurate. However, there may occasionally be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or other details.
We reserve the right to correct any such errors and to update or change information at any time, including after an order has been placed.
15. Suspension and Termination
We reserve the right to suspend or terminate your access to our Services at any time, without notice, where we reasonably believe you have breached these Terms or misused the website.
Termination will not affect any rights or obligations accrued prior to that point.
16. Suspension and Termination
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
17. Entire Agreement
These Terms, together with our Shipping Policy, Refund Policy, and Privacy Policy, constitute the entire agreement between you and us in relation to your use of the website and purchase of products.
18. Age Requirements
By using this website, you confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian to use this site.
19. Brand Affiliation and Authenticity
We specialise in sourcing genuine vintage and pre-owned garments. Unless expressly stated, Generation Mulligan Ltd is not affiliated with, endorsed by, or connected to any brands featured on this website.
All trademarks, logos, and brand names remain the property of their respective owners and are used solely to describe the items offered for sale.
20. Product Care and Handling Hygiene
All items are handled and stored with care. However, as pre-owned garments, they may have been worn or stored previously.
We recommend that all items are washed or dry cleaned prior to wear.
21. Alterations and Repairs
Some items may have been altered, repaired, or modified by previous owners.
Where visible and identifiable, this will be disclosed in the product description. However, due to the nature of vintage garments, not all alterations or repairs may be apparent upon reasonable inspection.
22. Contact Details
Address: Generation Mulligan LTD, 89 Giles Street, Edinburgh, Scotland, EH6 6BZ.
Company Number: SC810472.
Email: generationmulligan@gmail.com.
Shipping Policy
(Last updated: 28 October 2026)
This policy applies to purchases made through Generation Mulligan LTD (Company Number: SC810472), 89 Giles Street, Edinburgh, Scotland, EH6 6BZ. It should be read alongside our Terms of Service, which set out the nature of the pre-owned and vintage goods we sell. Please take a moment to review our shipping policy outlined below:
Dispatch Times
We aim to dispatch all orders within 1–2 business days of cleared payment. During busier periods or peak demand, dispatch may take up to 5 business days.
Shipping Methods
All orders are shipped from the United Kingdom using Royal Mail. Our standard shipping service is Royal Mail Tracked 48, with an express option available via Royal Mail Tracked 24.
In certain circumstances, alternative couriers may be used to ensure timely and secure delivery.
Delivery Timeframes
Delivery timeframes are estimates only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on the size and destination of your order.
Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking details. It is your responsibility to monitor the progress of your delivery using the information provided.
Risk and Responsibility
Risk in the goods passes to you upon confirmed delivery. While we are not responsible for items once delivery has been confirmed by the carrier, we encourage you to contact us if any issues arise, and we will do what we reasonably can to assist.
Address Accuracy
Please ensure that all shipping details provided at checkout are accurate and complete. We cannot accept responsibility for delays, losses, or misdelivery resulting from incorrect information supplied by the customer.
Failed Delivery and Returns to Sender
If a parcel is returned to us due to an incorrect address, failed delivery attempts, or failure to collect, we reserve the right to require payment of additional shipping costs before re-dispatch. Alternatively, the order may be cancelled and refunded, less the original shipping cost.
Multiple Shipments
In most cases, orders are shipped in a single package. However, in certain circumstances, particularly for larger orders, items may be dispatched in multiple shipments.
International Shipping
We do not currently offer standard international shipping. We are aware of and appreciate the demand from customers outside the United Kingdom.
In limited circumstances, we may facilitate international orders on a case-by-case basis. Where this applies, additional shipping costs, customs duties, and taxes may be payable by the customer.
Delays Outside Our Control
We are not responsible for delays caused by events outside of our reasonable control, including but not limited to postal disruptions, industrial action, adverse weather conditions, or courier-related issues.
Lost Or Delayed Orders
If you believe your order has been lost or significantly delayed, please contact us within a reasonable timeframe from the expected delivery date so that we can investigate with the carrier.
Contact
Should you have any questions about our shipping practices or this Shipping Policy, please contact us at:
Generation Mulligan LTD, 89 Giles Street, Edinburgh, Scotland, EH6 6BZ in writing or by email us at generationmulligan@gmail.com.
Refund Policy
(Last updated: 28 October 2026)
This policy covers purchases from Generation Mulligan Ltd, a company registered in Scotland (company number SC810472, VAT number GB525070321), 89 Giles Street, Edinburgh, EH6 6BZ. Please read it alongside our Terms of Service, which explain the nature of the pre-owned and vintage goods we sell. We currently deliver within the United Kingdom only.
Returns Are Free
You have 14 days to cancel your order and return it, for any reason. The 14 days start the day after your order arrives.
To start a return, email communications@generationmulligan.co.uk or use our contact page, quoting your order number. You don’t need to give a reason. We’ll email you a free prepaid return label and instructions. Please get in touch before sending anything back, so we can send your label and match your parcel to your order.
Once you’ve told us you’re returning an item, please post it back within 14 days.
Your Refund
We refund the full price of the item. If you return your whole order, we also refund the standard shipping you paid. If you chose a faster delivery option, we refund the cost of standard shipping only.
We’ll refund you within 14 days of receiving your return, to your original payment method. Your bank may take a few more days to show it. If your refund hasn’t arrived within 14 days of us receiving your return, email communications@generationmulligan.co.uk.
Condition of Returned Items
Please return items as you received them: unwashed, unaltered and with the Generation Mulligan tag attached. You’re welcome to try an item on, as you would in a shop. If an item comes back washed, worn, altered or damaged, we may reduce your refund to reflect the loss in value.
Damaged or Incorrect Items
If your order arrives damaged, or we’ve sent the wrong item, email generationmulligan@gmail.com as soon as possible with your order number, a description of the problem, and photos of the item and its packaging. We’ll refund you in full, including any shipping you paid, and you won’t pay anything to send it back.
General vintage wear, such as fading, pilling, minor pulls, shrinkage or age-related marks, is not damage where it was shown in our photos or described before you bought the item. You can still return any item within 14 days, as set out above.
What We Can’t Take Back
Gift cards can’t be returned.
What You’re Buying
Every item we sell is pre-owned vintage. Full detail is in our Terms of Service. In summary:
Vintage items show signs of wear, fading, pilling, minor marks or other characteristics consistent with their age and previous use. These are part of buying vintage and are not defects.
We didn’t make any item we sell, and we can’t independently verify its exact materials, dyes or treatments.
Vintage sizing doesn’t reliably match modern sizing. Label sizes are a guide only, so please check the measurements in each listing.
Allergies and Sensitivities
If you have known allergies or skin sensitivities, please check an item is suitable before buying. We recommend washing every item before you first wear it, once you’re sure you’re keeping it, as washed items may have their refund reduced. An allergic reaction or sensitivity is not in itself a fault in the item.
Your Legal Rights
Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Cancellation Form
You can use this form to cancel your order, but you don’t have to. An email telling us you’d like to cancel is enough.
To: Generation Mulligan Ltd, 89 Giles Street, Edinburgh, EH6 6BZ. communications@generationmulligan.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
Contact Details
Address: Generation Mulligan Ltd, 89 Giles Street, Edinburgh, Scotland, EH6 6BZ.
Company Number: SC810472.
VAT Number: GB525070321.