Refund policy

(Last Updated 19/04/2026)

This policy applies to purchases made through Generation Mulligan LTD (Company Number: SC810472), 89 Giles Street, Edinburgh, Scotland, EH6 6BZ. It should be read alongside our Terms of Service, which set out the nature of the pre-owned and vintage goods we sell.

Our Returns Window

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Because every item in our collection is a one-of-one vintage, we ask that you inspect your order carefully on arrival and contact us promptly if anything is not right.

To be eligible for a return, your item must be returned same condition in which it was received (unwashed, unaltered, unmodified since delivery with the Generation Mulligan tags intact). You’ll also need the receipt or proof of purchase. Returns will be analysed for eligibility upon request.

To start a return, you can contact us at generationmulligan@gmail.com. Alternatively, you can request a return using our contact us page. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages or Incorrect Items

If your order arrives damaged, or if the wrong item has been sent, contact us immediately generationmulligan@gmail.com with your order details, a description of the issue, and photographs of the original packaging and the item itself. We will assess the situation and resolve it as quickly as possible.

Please note that general vintage wear - including fading, pilling, minor pulls, shrinkage, or age-related marks - does not constitute damage for the purposes of this clause, where such characteristics were visible in the product photography or otherwise disclosed prior to purchase.

Items We Cannot Accepted Returned

The following are not eligible for return under our policy:

• Gift cards.
• Items that have been washed, altered, or modified after delivery.
• Items returned without prior written authorisation.
• Returns based solely on the inherent vintage characteristics of the goods, including wear, fading, or sizing variance, where disclosed or reasonably apparent at the point of sale.
  

A note on sale and discounted items: your statutory rights under the Consumer Rights Act 2015 and your 14-day cooling-off right under the Consumer Contracts Regulations 2014 apply equally to items purchased at a reduced price. A discounted price does not affect your legal rights. However, our voluntary goodwill returns policy - covering returns beyond the statutory minimum - does not extend to items purchased at a sale or discounted price.

UK and EU Cooling-Off Rights

If your order is delivered within the United Kingdom or European Union, you have the right under the Consumer Contracts Regulations 2014 to cancel your order within 14 days of receipt without providing a reason. You must notify us within that 14-day period at generationmulligan@gmail.com.

The item must be returned in the same condition as received - unwashed and unaltered - with proof of purchase. We reserve the right to make a deduction from any refund where the value of the goods has been reduced as a result of handling beyond what is necessary to inspect them.

What Are You Purchasing

All items sold by Generation Mulligan LTD are pre-owned and vintage. Before placing an order, please read our Terms of Service carefully. In summary:

• Vintage items will show signs of wear, fading, pilling, minor marks, or other characteristics consistent with their age and prior use. These are inherent to secondhand goods and are not defects.
• We did not manufacture any item we sell and cannot independently verify its precise materials, dyes, coatings, or chemical composition. Some items may have been made using materials or processes that predate current regulatory standards.
• Vintage sizing does not correspond reliably to contemporary sizing. Label sizes are indicative only.

Returns will not be accepted on the basis of characteristics that are inherent to the pre-owned and vintage nature of the goods, where those characteristics were disclosed or reasonably apparent at the point of sale. Your statutory rights under the Consumer Rights Act 2015 are not affected by this.

Allergic Reactions and Sensitivities

If you have known allergies, skin sensitivities, or reactions to particular materials, dyes, or treatments, you accept responsibility for determining whether an item is suitable for you before purchase. We recommend all items are laundered/washed before first wear. Returns cannot be accepted on the grounds of an allergic reaction or skin sensitivity where we have not been negligent.

Refund Processing

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at generationmulligan@gmail.com. Generation Mulligan LTD, 89 Giles Street, Edinburgh, Scotland, EH6 6BZ in writing or by email us atgenerationmulligan@gmail.com.

Contact Details

Address: Generation Mulligan LTD, 89 Giles Street, Edinburgh, Scotland, EH6 6BZ.

Company Number: SC810472.

Email: generationmulligan@gmail.com.